Customer Service & Support
Reliable, responsive, and structured support that strengthens customer trust and loyalty
JR Global Logics provides customer service solutions that help businesses manage inquiries,
resolve issues, and enhance the customer experience. Whether you need outsourced agents, after-
sales support, or structured communication systems, we deliver consistency and professionalism
with every interaction
WHAT WE OFFER
Customer Inquiry Management
– Handling calls, emails, chats, and support requests.
Order & Delivery Support
Updates, follow-ups, delivery confirmations, and
resolution
After-Sales Support
– Product questions, returns coordination, satisfaction
checks.
Client Account Support (B2B)
ngoing account communication, scheduling, documentation
Complaint Resolution & Escalation Handling
Structured steps to maintain
satisfaction
Support for Liquidation Buyers & Resellers
Return policy questions, category sorting clarification, condition descriptions, and buyer updates
SPECIALIZATION – LIQUIDATION & PRODUCT SUPPORT
JR Global Logics provides customer service solutions that help businesses manage inquiries,
resolve issues, and enhance the customer experience. Whether you need outsourced agents, after-
sales support, or structured communication systems, we deliver consistency and professionalism
with every interaction
Return & Exchange Coordination
- Support for Amazon/Costco/Walmart return pallet buyers
- Item condition explanations (A/B/C grade)
- Return & exchange coordination
- Bulk buyer communication
- Marketplace messaging (Facebook Marketplace, eBay, Amazon)
This helps resellers manage expectations and maintain strong reputation scores.
KEY BENEFITS
- Higher customer satisfaction and fewer unresolved tickets
- Faster response times and better communication
- Smooth support for delivery and sales operations
- Increased loyalty and repeat business
- Professional representation of your brand
- Scalable support teams without high hiring costs
USE CASES
E-Commerce Businesses
Order updates, returns, customer inquiries.
Liquidation Sellers
Buyer communication, item clarification, condition questions.
Service-Based Companies
Appointment reminders, follow-ups, client messaging.
Wholesalers & Distributors
B2B account coordination, support tickets.
OUR PROCESS
Intake
Understand support channels and existing challenges.
Setup
Build scripts, templates, FAQs, escalation paths.
Manage
Handle inquiries, follow-ups, issue resolution.
Report
Weekly summaries, ticket metrics, insights.
OUR PROCESS (SUPPORT WORKFLOW
Intake
Understand support channels and existing challenges.
Setup
Build scripts, templates, FAQs, escalation
paths.
Manage
Handle inquiries, follow-ups, and issue resolution efficiently.
Report
Provide weekly summaries, ticket metrics, and actionable insights
INTEGRATION WITH OTHER SERVICES
Sales Ops:
Ensures seamless lead handoff and communication.
Logistics
Resolves delivery-related inquiries efficiently.
Marketing
Supports campaigns with timely customer responses.
Consulting
Identifies opportunities to upgrade service quality.