Case Studies & Success Stories
Real solutions. Real impact. Real results.
Every business faces unique operational, logistical, and customer-driven challenges. At JR
Global Logics, we partner closely with our clients to create solutions that improve performance,
reduce complexity, and drive measurable results. Here are a few examples of how our integrated
services have made a difference
E-COMMERCE BRAND – Delivery Optimization & Customer Satisfaction Upgrade
Client Type
Mid-sized e-commerce retailer (Ontario, Canada)
Services Used:
Logistics & Delivery, Customer Service Support,
Consulting
The Challenge
The client experienced late deliveries, inconsistent communication with customers, and rising
negative reviews. Their existing courier partners could not meet demand during peak periods.
Our Approach
- Implemented optimized local/regional delivery routes.
- Introduced real-time tracking + proof-of-delivery.
- Established a small outsourced customer service team.
- Redefined delivery SLAs and updated support scripts.
The Results
- 38% improvement: in on-time delivery within 60 days.
- 52% reduction: in customer complaints.
- +1.2 star boost: in online customer ratings.
- Increased repeat purchase rate: by improving customer trust.
LIQUIDATION RESELLER – Faster Turnover & Sales Expansion
Client Type
Amazon & Costco returns reseller (GTA)
Services Used:
Marketing, Sales Operations, Logistics, Consulting
The Challenge
The reseller struggled with slow-moving inventory, unclear pricing strategy, and limited buyerengagement. Products were piling up due to lack of structured marketing and sales processes.
Our Approach
- Organized and graded all incoming pallets (A/B/C).
- Created marketplace-optimized listings for high-demand items.
- Introduced bulk-buyer outreach (B2B sales support).
- Implemented pricing strategy based on demand and condition.
- Managed weekly deliveries to buyers.
The Results
- 70% faster inventory turnover: within 30 days.
- 3 new bulk buyers:secured
- 22% revenue increase: from optimized pricing.
- Reduced warehouse overflow and improved cash flow.
WHOLESALE DISTRIBUTOR – Sales Process & CRM Transformation
Client Type
Regional wholesale supplier
Services Used:
Sales Operations, Consulting
The Challenge
The company lacked a structured sales workflow. Leads were lost due to poor follow-up andinconsistent reporting. Management had no visibility into the real pipeline.
Our Approach
- Implemented a modern CRM system (HubSpot).
- Built workflows, automations, and follow-up reminders.
- Created sales scripts, email templates, and KPIs.
- Trained internal reps and provided outsourced SDR support.
The Results
- 4x improvement: in follow-up completion.
- 31% increase: in qualified opportunities.
- Management gained full forecasting clarity.
- Sales reps aligned under one unified process.
RETAIL COMPANY – Marketing & Demand Generation Boost
Client Type
Brick-and-mortar + online retailer
Services Used:
Marketing, Sales Ops, Customer Support
The Challenge
The retailer had low brand visibility and weak digital presence. Their promotions were
inconsistent and produced low ROI
Our Approach
- Ran targeted digital ad campaigns.
- Designed new branding content and promotional visuals.
- Optimized website product pages and retail listings.
- Implemented email nurturing flows.
The Results
- 48% increase: in store foot traffic during promotions.
- 62% increase: in online conversions.
- Stronger brand consistency across all channels.
Ready to Create a Success Story of
Your Own?
Let’s design a solution tailored to your logistics, marketing, sales, or customer service needs.